Refund policy

365-Day Guarantee

Every Fromaggio machine is covered for 365 days from the day it arrives. If it develops a technical fault or stops working as intended in that time, we repair or replace it at no cost to you, including shipping both ways.

How to make a claim

Email contact@fromaggio.com with your order number and a short description of the problem. We'll usually reply the same day with a fix, or with a prepaid label and instructions if the machine needs to come back to us. Please don't send anything back without contacting us first.

Cultures, rennet and ingredients

Ingredients are perishable and can't be returned once shipped. If anything arrives damaged or doesn't perform as it should, tell us and we'll replace it.

Damaged or wrong items

Please inspect your order when it arrives and contact us right away if anything is damaged, defective, or not what you ordered, so we can make it right.

Refunds

Where a refund applies, it goes back to your original payment method once we've received and inspected the item. Your bank or card issuer may take a few extra days to post it.

Questions? contact@fromaggio.com — a real person answers.